Communication and Personal Skills
Cheyenne holds a B.A. in Communications from Oberlin College, has a background in journalism, and extensive experience as a writer. You can be assured of creative, well written marketing materials for your home. He received his Masters Degree from Princeton Theological Seminary and was a Presbyterian minister for several years. His skills as a minister and counselor can come in handy in helping his clients through such a critical time in their lives. He is ever ready to be an active listener for whatever the concern may be. Whether it is to simply vent, to clarify, to speculate, or to dream, he is available.
Cheyenne has over 20 years experience in sales and has been working specifically as a Realtor in the Pasadena-La Canada area since 1999. His extensive sales background has given him finely tuned negotiating skills and the ability to deal with a wide range of situations.
Cheyenne’s Pledge to You
I pledge to counsel, inform and serve my clients in a manner that exceeds my clients’ expectations.
I pledge to place my clients’ best interests above my own.
I pledge to respond to all calls within 24 hours, and try to respond within the first hour.
I pledge to keep my clients informed of new listings as soon as they come on the market.
I pledge to provide back-up REALTOR® support should I ever be unavailable.
I pledge to solve any problems that occur during a transaction.
I pledge to utilize all media to market listings, according to the wishes of the client.
I pledge to fully inform my clients regarding all decisions and honor their choices.
I pledge to present all offers in person whenever possible. In an age of faxed multiple offers, face to face presentation sometimes is the reason why that offer is accepted over the others.
I pledge to hold open houses every weekend until a house is sold, if that is the wishes of the client.
I pledge to assist my clients in finding physical inspectors, lenders, contractors, title reps, appraisers, home insurance agents, home warranty agents, handymen, electricians, plumbers, chimney specialists, asbestos abatement specialist, HVAC specialists and any other requests pertaining to maintaining a house or buying and selling a house.
I pledge ongoing real estate education and pass that knowledge on to my clients.
I pledge a lifelong commitment to my clients
In an age where it is often hard to get a human voice on the line when you need help, Cheyenne promises to pick up the phone himself, whenever possible, or promptly return your call. Since he works primarily by referral, he knows the importance of personal service and always strives to exceed his clients’ expectations. Whether it is driving to the client’s home to write up an offer or taking a late night call to solve a problem, he will do whatever it takes to achieve his client’s goals. You’re not just a number handed off to an assistant. Cheyenne is working with you every step of the way. And it doesn’t stop there. Even after escrow has closed Cheyenne will continue to help in any way he can. He has an extended care program where every month you will receive an item of value – from information on your credit scores, to saving on vacations. Cheyenne also says a big “thank you” to his clients with client appreciation events such as wine tastings, housewarmings, and coffee socials held throughout the year.
Cheyenne knows the real estate market is always changing, so he doesn’t ever settle for what everyone else is doing or what has worked in the past. He attends quarterly continuing education seminars all over the country to ensure he has the most current information on marketing and negotiation techniques along with learning the latest technology to best serve his clients.
Cheyenne has obtained several significant and prestigious real estate designations:
- ABR (Accredited Buyers Representative)
- GRI (Graduate REALTOR® Institute)
- CRS (Certified Residential Specialist)
- Member, The Institute for Luxury Home Marketing
This gives you the confidence that you have someone on your team who adheres to the highest standards in the industry.